Shipping And Return Policy
Effective Date: 11/07/2024
At pholap.com, we are committed to delivering your orders efficiently and reliably. Please review our shipping policy to understand our shipping options, costs, and delivery times.
1. Processing Time
- Orders are processed within 1-5 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking information.
2. Shipping Options & Delivery Times
United States (48 Contiguous States)
- Free Standard Shipping
- Delivery Time: 5-10 business days
- Cost: Free
- Express Shipping
- Delivery Time: 2-4 business days
- Cost: $10
International Shipping (Canada, Australia & New Zealand)
- Shipping is available at an additional cost.
- Delivery Time: 10-12 business days
- The shipping cost is calculated at checkout based on the destination and order weight.
Other Countries
- We ship to select international destinations.
- Customers can check shipping costs in the cart at checkout before placing an order.
- Delivery Time: 10-12 business days (may vary based on location and customs processing).
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor the status of your delivery.
4. Shipping Delays
While we strive to deliver all orders on time, delays may occur due to high order volumes, carrier delays, customs processing, or other unforeseen circumstances. If your order is delayed, please contact us at support@pholap.com.
5. Address Accuracy
Customers must provide accurate shipping addresses at checkout. We are not responsible for orders shipped to incorrect addresses supplied by the customer.
6. Customs, Duties, & Taxes (For International Orders)
- International orders may be subject to customs duties, taxes, and import fees, which are the customer’s responsibility.
- Pholap.com is not responsible for any delays caused by customs clearance processes.
7. Lost or Stolen Packages
Pholap.com is not responsible for lost or stolen packages after they have been marked as delivered. If you believe your package is missing, please check with your local carrier or contact us for assistance.
8. Return & Refund Policy
We want you to love your purchase, but if you are not satisfied, you may return eligible items under the following conditions:
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Items must be unused, unworn, and in their original packaging with tags attached.
- We do not accept returns on final sale items, undergarments, or accessories for hygiene reasons.
Return Process
- Contact us at support@pholap.com with your order number and reason for the return.
- We will provide you with return instructions, including the return address.
- Customers are responsible for return shipping costs unless the item was damaged or incorrect.
- Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.
Refunds
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
- If your refund is delayed, please check with your bank or payment provider.
Exchanges
- If you wish to exchange an item for a different size or color, please contact us to confirm availability.
- Exchanges follow the same process as returns.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately with photos of the item and packaging. We will cover return shipping costs and send a replacement or issue a full refund.
9. Contact us
For any questions regarding shipping, returns, or refunds, please reach out to us:
📧 Email: support@pholap.com
📞 Phone: +1 (801) 901-8814
🌐 Website: www.pholap.com
By placing an order on Pholap.com, you agree to the terms of this Shipping & Return Policy.