Return and Refund Policy

Return and Refund Policy

Effective Date: 11/072024

At pholap.com, we want you to be delighted with your purchase. If you are not happy with your order, you may be eligible for a return or refund under the conditions outlined in this policy.

1. Eligibility for Returns

  • Items must be returned within 14 days of delivery.
  • Items must be unused, unworn, and in original packaging with tags attached.
  • We do not accept returns on final sale items, undergarments, or accessories for hygiene reasons.
  • Customers must provide proof of purchase (order confirmation email or receipt).

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us at support@pholap.com or call +1 (801) 901-8814 with your order number and reason for the return.
  2. We will provide return instructions, including the return shipping address.
  3. Pack the item securely and ship it using a trackable shipping service.
  4. Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.

4. Refund Policy

  • Refunds are processed within 5-7 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method used during checkout.
  • Shipping fees are non-refundable except in cases where we made an error (e.g., incorrect or defective item).
  • If your refund is delayed, please check with your bank or payment provider.

5. Exchanges

  • If you need a different size or color, please contact us to confirm availability before returning your item.
  • Exchanges follow the same process as returns. If the requested item is unavailable, we will issue a refund instead.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@pholap.com or call +1 (801) 901-8814 with:

  • Your order number
  • Photos of the item and packaging
    We will provide a prepaid return shipping label and send a replacement or issue a full refund.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale items
  • Undergarments and accessories (for hygiene reasons)
  • Items not in their original condition (used, worn, damaged by the customer)

8. Customs, Duties & International Orders

  • International customers are responsible for any customs duties, taxes, or import fees.
  • Shipping fees for international orders are non-refundable.

9. Contact Us

For any return or refund inquiries, please reach out to us:

📧 Email: support@pholap.com
📞 Phone: +1 (801) 901-8814
🌐 Website: www.pholap.com

By shopping on Pholap.com, you agree to this Return and Refund Policy.

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